Frequently Asked Questions
Everything you need to know about shopping with Forbed Egypt
What is the delivery timeframe for my order?
Standard delivery within Cairo and Giza takes 3-5 business days, while deliveries to other governorates may take 5-7 business days depending on your location.
Do you offer a warranty on Forbed mattresses?
Yes, all our mattresses come with a comprehensive warranty ranging from 5 to 10 years, covering manufacturing defects and structural integrity.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), credit/debit cards, and installment plans through ValU and other financial providers.
Can I return or exchange a product?
Products can be returned or exchanged within 14 days of receipt, provided they are in their original packaging and unused. Please note that custom-sized mattresses are non-returnable.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a SMS or email with a tracking number. You can also contact our customer service team to get real-time updates.
Do you provide installation services for bed frames?
Yes, Forbed Egypt offers professional assembly and installation services for all bed frames and bedroom furniture at the time of delivery.